Remote Receptionist Work From Home

Ruhl Construction; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A construction company is looking for a Virtual Receptionist to manage communications, schedule appointments, and provide administrative support in a remote environment. The ideal candidate is an organized communicator who can efficiently handle calls, messages, and data entry for clients. Proficiency in CRM systems and online calendar tools is essential for success in this role.

Qualifications

• Organized, professional, and confident communicator.
• Ability to manage high volume of calls and inquiries.
• Experience with handling client information and data entry.

Responsibilities

• Answer, screen, and route incoming phone calls.
• Schedule, reschedule, and cancel appointments effectively.
• Take detailed messages for staff members.

Skills

Communication Management

Scheduling & Calendar Coordination

Client Information & Data Entry

Administrative Support

Payment Processing

Tools

VoIP systems

Google Calendar

CRM systems

Microsoft Outlook

Calendly

Job description

Job Summary

We are seeking an organized, professional, and confident communicator to serve as the first point of contact for our company's clients. The Virtual Receptionist will manage all incoming communications, schedule appointments, and provide reliable administrative support, all from a remote work environment.

• Communication Management: Answer, screen, and route a high volume of incoming phone calls professionally using VoIP systems. Manage inquiries via email, live chat, and online forms, ensuring timely and professional responses.
• Scheduling & Calendar Coordination: Utilize online calendar systems (e.g., Google Calendar, Outlook, Calendly) to schedule, reschedule, and cancel appointments, managing multiple time zones and minimizing no-shows.
• Message Handling: Take detailed messages and ensure they are delivered to the appropriate staff members promptly.
• Client Information & Data Entry: Gather new client information, update contact lists, and maintain accurate records in the Customer Relationship Management (CRM) system.
• Administrative Support: Perform various clerical tasks such as managing digital files, preparing meeting agendas, logging customer requests, and generating end-of-day reports.
• Payment Processing: In some roles, securely collect payments over the phone or process invoices.