Remote Public Safety Client Success Manager

First Due; Quebec; Remote; CAD 98,000 - 127,000; Full time

Job summary

A leading public safety technology firm is seeking a remote Client Success Manager responsible for managing client relationships and ensuring the effective use of their platform. Ideal candidates have over 5 years of experience in public safety, strong communication skills, and project management experience. The role requires building and supporting customer relationships through training and support while identifying upsell opportunities.

Benefits

Competitive pay

Medical, dental, vision coverage

Flexible PTO

Technology stipend

Qualifications

• 5+ years of public safety experience.
• Technical experience managing or implementing software platforms.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Strong organizational and time management abilities.

Responsibilities

• Manage and develop long-term relationships with public safety customers.
• Focus on client retention and expansion activities.
• Identify upsell opportunities for the product.
• Coordinate training sessions on the First Due platform.

Skills

Relationship building

Communication skills

Organizational abilities

Project Management

Technical platform management

Education

Bachelor's or Associate degree

Job description

A leading public safety technology firm is seeking a remote Client Success Manager responsible for managing client relationships and ensuring the effective use of their platform. Ideal candidates have over 5 years of experience in public safety, strong communication skills, and project management experience. The role requires building and supporting customer relationships through training and support while identifying upsell opportunities.