Remote Project Ops Coordinator - Airport Service Quality

Airports Council International; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global airport association in Montreal seeks a Project Operations Coordinator to manage the Airport Service Quality program. This role involves coordinating project activities, optimizing operational processes, and ensuring client satisfaction. Ideal candidates will have a university degree and 2-4 years of relevant experience, along with strong communication and problem-solving skills. The position offers opportunities for remote work and various benefits, including health coverage and vacation time.

Benefits

Full benefits (health, vision, dental)

RRSP company matching contributions

4 weeks of vacation per year

Paid personal/sick days

Cell phone paid

Social events and recognition programs

Training

Qualifications

• 2–4 years of experience in project or operations coordination and/or management.
• Experience providing customer support and managing client interactions.
• Ability to identify and address operational challenges.

Responsibilities

• Collaborate with project leads to meet deadlines.
• Develop and maintain project documentation and schedules.
• Manage annual projects to keep information accurate and aligned with policies.
• Communicate with member airports to ensure satisfaction.
• Track client information in the CRM system.
• Participate in meetings and events for member engagement.

Skills

Project coordination

Operational management

Customer support

Communication skills

Problem-solving

Time management

Education

University degree in Project Management, Operations Management, Business Administration, or a related field

Tools

Microsoft Office Suite

Project management tools (Trello, Asana, Monday.com)

Job description

A global airport association in Montreal seeks a Project Operations Coordinator to manage the Airport Service Quality program. This role involves coordinating project activities, optimizing operational processes, and ensuring client satisfaction. Ideal candidates will have a university degree and 2-4 years of relevant experience, along with strong communication and problem-solving skills. The position offers opportunities for remote work and various benefits, including health coverage and vacation time.