Remote Product Specialist - AI-Powered Customer Experience

Mogo; Winnipeg; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fintech company is seeking a Product Specialist to deliver empathetic and effective customer support remotely. You will engage with customers via chat, email, and phone, helping them navigate digital financial products seamlessly. Ideal candidates are tech-savvy, available full-time, and possess strong communication skills. Enjoy comprehensive health benefits and performance incentives in this 100% remote position.

Benefits

Health and wellness coverage

Stock options

Flexible vacation

Wellbeing programs

Qualifications

• Availability to work full time, including evenings and weekends.
• Previous experience in a call center or customer support environment is an asset.
• Tech savvy and ability to use digital devices confidently.

Responsibilities

• Provide support through live chat, email, and phone.
• Deliver fast, thoughtful support using AI-powered tools.
• Guide members through digital financial products.

Skills

Communication skills

Empathy

Tech savvy

Problem-solving

Tools

Excel

Outlook

Word

PowerPoint

AI Tools

Job description

A leading fintech company is seeking a Product Specialist to deliver empathetic and effective customer support remotely. You will engage with customers via chat, email, and phone, helping them navigate digital financial products seamlessly. Ideal candidates are tech-savvy, available full-time, and possess strong communication skills. Enjoy comprehensive health benefits and performance incentives in this 100% remote position.