Remote Pharmacist, Licensed (Medical Information Specialist)

Inizio Engage; Calgary; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare engagement partner is seeking a Remote Pharmacist (Medical Information Specialist) to provide telephonic support. Responsibilities include documenting medical information requests and conducting compliance calls. Candidates should hold a Doctor of Pharmacy (PharmD) and a valid pharmacist license in Alberta. Strong communication skills are essential for success in this position.

Benefits

Health Benefits from day 1

Length of Service Awards

Quarterly Star Awards

Yearly Inizio Circle of Excellence Awards

Referral bonus

Library of online training courses

Qualifications

• Doctor of Pharmacy (PharmD) is required.
• Valid pharmacist license in the province of practice is mandatory.
• Available for rotating shifts between 8 am EST and 8 pm EST.

Responsibilities

• Document all Medical Information Requests in compliance with guidelines.
• Conduct study compliance calls to volunteers enrolled in clinical trials.
• Maintain quality and productivity standards for client programs.

Skills

Excellent verbal communication skills

Organizational skills

Problem-solving skills

Computer literacy

Empathy

Education

Doctor of Pharmacy (PharmD)

Valid pharmacist license in Alberta

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Remote Pharmacist, Licensed (Medical Information Specialist)

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and / or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug / medical device product. The Medical Information Specialist (licensed) is a fully remote role and will be reporting to the Call Center Supervisor, Medical Information.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What will you be doing ?

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations
• Conduct study compliance calls to volunteers enrolled in clinical / medical research trials
• Enroll participants in educational seminars
• Provide patient support to patients enrolled in Patient Support Programs
• Collect demographic data and disposition for product, sample and literature fulfillment
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Update and submit resume upon requests for audits

What do you need for this position ?

• Doctor of Pharmacy (PharmD)
• Valid pharmacist license in the province of practice
• Excellent verbal, written and listening communication skills
• Available for rotating shifts between 8 am EST and 8 pm EST
• Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.
• Ability to join frequent meetings and calls without disruption or disconnecting
• Competency with Call Center Telephone Technology
• Pleasant telephone manners
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally
• Organizational skills, including working on multiple projects simultaneously
• Strong problem-solving skills

Our Benefits :

• Health Benefits as of day 1 of employment
• Length of Service Awards
• Quarterly Star Awards
• Yearly Inizio Circle of Excellence Awards
• Referral bonus
• Library of online training courses

About Inizio Engage :

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values : We empower everyone / We rise to the challenge / We work as one / We ask what if / We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit, please apply directly through our Careers page. We're excited to meet you!