Remote Personal Lines Service Manager - Lead & Optimize KPIs

Western Coast Insurance Services; Toronto; Remote; CAD 95,000 - 120,000; Full time

Job summary

A leading insurance brokerage in Canada is seeking a Personal Lines Insurance Service Manager to oversee a remote team of Insurance Advisors. The role involves managing customer satisfaction, enhancing operational efficiencies, and achieving retention goals. Ideal candidates have at least 5 years in the insurance industry and 2 years of team leadership experience. The company offers competitive compensation ranging from $95,000 to $120,000, along with beneficial employee support programs.

Benefits

3 weeks’ vacation

14 wellness days

Company matching investment programs

100% employer-paid group benefits

Qualifications

• 5 years’ experience in an insurance brokerage environment.
• 2 years of experience leading a team with a track record of exceeding business goals.
• Experience using AI or automation to streamline workflows is an asset.

Responsibilities

• Oversee day-to-day operations of the team.
• Lead the change management process.
• Evaluate processes and identify areas for improvement.
• Support Team Leads in recruitment and training.
• Manage the team’s operational KPIs.

Skills

5 years’ experience in an insurance brokerage environment

2 years’ experience leading a team

Experience using AI or automation

Call centre experience

Capacity to lead change initiatives

Experience in recruitment and staff development

Job description

A leading insurance brokerage in Canada is seeking a Personal Lines Insurance Service Manager to oversee a remote team of Insurance Advisors. The role involves managing customer satisfaction, enhancing operational efficiencies, and achieving retention goals. Ideal candidates have at least 5 years in the insurance industry and 2 years of team leadership experience. The company offers competitive compensation ranging from $95,000 to $120,000, along with beneficial employee support programs.