Remote Personal Lines Service Leader: Retention & Growth

Western Financial Group; Toronto; Remote; CAD 95,000 - 120,000; Full time

Job summary

A major insurance brokerage in Canada seeks a Personal Lines Insurance Service Manager to lead a remote team focused on customer retention and satisfaction. You will oversee operations, evaluate processes for efficiency, and support recruitment and training efforts. Candidates should possess at least 5 years of experience in the insurance field and a leadership background. This full-time position offers competitive compensation and a supportive work environment.

Benefits

3 weeks vacation

14 wellness days

Company matching investment and savings programs

100% employer-paid group benefits

Qualifications

• 5 years experience in an insurance brokerage environment.
• 2 years experience leading a team with a track record of exceeding business goals.
• Experience in recruitment staff development and performance management.

Responsibilities

• Oversee day-to-day operations of the team.
• Lead the change management process.
• Identify areas of continuous improvement.
• Support Team Leads in recruitment and training.
• Manage operational KPIs for the Service Team.

Skills

Assistant Manager Experience

Management Experience

Accounting

Account Management

Detailing

Underwriting

Insurance Sales

Customer relationship management

Epic

Leadership Experience

Management Consulting

Statutory Accounting Principles

Education

RIBO or General Level 2 / 3 Insurance License

Job description

A major insurance brokerage in Canada seeks a Personal Lines Insurance Service Manager to lead a remote team focused on customer retention and satisfaction. You will oversee operations, evaluate processes for efficiency, and support recruitment and training efforts. Candidates should possess at least 5 years of experience in the insurance field and a leadership background. This full-time position offers competitive compensation and a supportive work environment.