Remote Patient Access & Reimbursement Specialist

AmerisourceBergen; Vancouver; Remote; CAD 48,000 - 75,000; Full time

Job summary

A leading healthcare services company in Canada is seeking a Customer Support Representative for a full-time, 12-month contract. This role focuses on educating patients about program services, coordinating their journey, and maximizing prescription drug coverage. Bilingualism in English and French is preferred, along with customer service experience. The position offers a salary range of $48,500 CAD to $74,690 CAD, along with comprehensive benefits.

Benefits

Comprehensive medical, dental, and vision care

Professional development resources

Paid parental leave

Employee resource groups

Qualifications

• Exceptional customer service skills and phone etiquette.
• Detail and result oriented.
• Excellent time management skills & sense of urgency.
• Ability to communicate effectively in English and French.

Responsibilities

• Key point of contact for patients.
• Manage all aspects of coverage to maximize prescription drug coverage.
• Educate patients on program services.
• Work collaboratively with other team members.

Skills

Bilingualism (English/French)

Customer service experience

Exceptional customer service skills

Strong analytical skills

Strong computer skills

Time management skills

Education

Post-secondary education certificate, diploma, or degree

Tools

SalesForce.com

Microsoft Office

Job description

A leading healthcare services company in Canada is seeking a Customer Support Representative for a full-time, 12-month contract. This role focuses on educating patients about program services, coordinating their journey, and maximizing prescription drug coverage. Bilingualism in English and French is preferred, along with customer service experience. The position offers a salary range of $48,500 CAD to $74,690 CAD, along with comprehensive benefits.