Remote Network Support Specialist (Contract)

Auvik Networks; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A technology company specializing in network management is seeking a Technical Support Specialist for a 12-month contract. This role requires strong technical skills and a friendly, problem-solving attitude as you assist customers via various channels. Ideal candidates will have a background in basic networking concepts and experience in technical support. The position offers flexibility for remote work and a collaborative environment.

Benefits

Flexible remote work

Opportunities for learning and growth

Qualifications

• Knowledge of basic networking concepts (Routing, Switching & Firewalling).
• Strong technical aptitude and ability to learn quickly.
• Experience with technical product support.

Responsibilities

• Provide accurate and friendly technical support to customers.
• Identify problems and guide customers through corrective steps.
• Document support information in knowledge base articles.

Skills

Basic networking concepts

Technical aptitude

Communication skills

Analytical problem-solving

Customer service

Tools

Slack

Zendesk

JIRA

Job description

A technology company specializing in network management is seeking a Technical Support Specialist for a 12-month contract. This role requires strong technical skills and a friendly, problem-solving attitude as you assist customers via various channels. Ideal candidates will have a background in basic networking concepts and experience in technical support. The position offers flexibility for remote work and a collaborative environment.