Remote Mortgage Servicing Pro — Growth & Purpose Day

Canadian Imperial Bank of Commerce; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in Canada is seeking a Client Engagement Specialist to serve as a primary contact for mortgage inquiries. You'll assess financial needs, resolve client issues, and ensure compliance with policies, all while working in a supportive and inclusive environment. Fluency in French and English is required, along with excellent communication skills and a commitment to customer satisfaction. This role offers flexibility in remote work arrangements.

Benefits

Competitive salary

Flexible remote work

Comprehensive benefits program

Paid personal growth day

Qualifications

• Fluency in both French and English to serve clients effectively.
• Proven experience in client engagement and a strong commitment to customer satisfaction.
• Ability to work independently in a private and quiet workspace with a reliable wired internet connection.

Responsibilities

• Serve as a single point of contact for clients to address routine mortgage inquiries.
• Engage with clients to assess their financial needs and identify opportunities for cross-selling.
• Utilize problem-solving skills to resolve client issues while ensuring compliance.

Skills

Fluency in French and English

Client engagement experience

Excellent communication skills

Problem-solving abilities

Job description

A leading bank in Canada is seeking a Client Engagement Specialist to serve as a primary contact for mortgage inquiries. You'll assess financial needs, resolve client issues, and ensure compliance with policies, all while working in a supportive and inclusive environment. Fluency in French and English is required, along with excellent communication skills and a commitment to customer satisfaction. This role offers flexibility in remote work arrangements.