Remote Mortgage Advice Specialist (12 Month Contract)

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Toronto is seeking motivated individuals to join their Mortgage Contact Centre. The role involves connecting with clients regarding mortgage pre-approvals and providing exceptional client experiences. Ideal candidates should demonstrate mortgage experience, strong problem-solving skills, and a commitment to collaboration. This position offers a competitive compensation package and the opportunity for flexible work arrangements.

Benefits

Competitive compensation package

Flexible work arrangement

Employee and family assistance programs

Qualifications

• Demonstrated experience in mortgages, preferably as an underwriter.
• Strong problem-solving skills and effective communication of information.
• Commitment to trust, teamwork, and accountability.

Responsibilities

• Make outgoing calls for pre-approval mortgages and handle incoming queries.
• Provide exceptional experiences by matching solutions to client needs.
• Utilize mortgage knowledge to advise clients on conditions and documentation.
• Recommend process improvements for operational efficiency.

Skills

Problem-solving skills

Effective communication

Team collaboration

Adaptability

Job description

Why consider this job opportunity

• Competitive compensation package with personalized recognition
• Opportunity to work in a dynamic Mortgage Contact Centre focused on client service
• Flexible work arrangement with potential for remote work
• Access to employee and family assistance programs and wellbeing support
• Chance to make a meaningful impact on clients by providing tailored mortgage solutions

Job Responsibilities

• Make outgoing calls to connect with clients regarding pre‑approval mortgages and manage incoming queries
• Provide exceptional client experiences by matching solutions/products to individual needs
• Utilize knowledge of mortgage products to advise clients on conditions and required documentation
• Recommend improvements to business processes to enhance operational efficiency
• Collaborate with team members to ensure timely handling of client inquiries

Required Qualifications

• Demonstrated experience in mortgages, with a preference for mortgage underwriting experience
• Strong problem‑solving skills and ability to communicate detailed information effectively
• Ability to adapt to changing environments and embrace new ideas
• Proven track record of collaborative teamwork and collective success
• Commitment to the values of trust, teamwork, and accountability

Preferred Qualifications

• Previous experience in a call centre or customer service role within the banking or financial services industry
• Familiarity with CIBC mortgage products and services

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