Remote Mortgage Advice Specialist (12 Month Contract)

Canadian Imperial Bank of Commerce; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Canada is seeking a Mortgage Specialist to connect with clients and provide tailored mortgage solutions. Candidates should have demonstrated experience in mortgages and strong problem-solving skills. This role offers competitive compensation, opportunities for growth, and work arrangement flexibility including remote options.

Benefits

Competitive compensation

Banking benefits

Comprehensive wellbeing support

Work arrangement flexibility

Qualifications

• Demonstrated experience in mortgages, preferably with mortgage underwriting experience.
• Ability to embrace and adapt to change in a fast-paced environment.
• Commitment to the company's values of trust, teamwork, and accountability.

Responsibilities

• Make outgoing calls to clients regarding mortgage pre-approval inquiries.
• Provide tailored solutions by understanding client needs and upselling products.
• Take accountability for resolving client issues.

Skills

Problem-solving skills

Collaboration and teamwork

Communication of detailed information

Education

Experience in mortgages

Familiarity with CIBC mortgage products

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity

• Competitive compensation and banking benefits
• Opportunities for personal and professional growth within the organization
• Work arrangement flexibility including remote work options
• Comprehensive wellbeing support and employee assistance programs
• Recognition through MomentMakers, a social, points-based recognition program
• Collaborative and inclusive work environment

What to Expect (Job Responsibilities)

• Make outgoing calls to connect with clients regarding mortgage pre-approval inquiries while managing incoming calls to address their questions
• Provide tailored solutions by understanding client needs and upselling mortgage products and personal lines of credit
• Utilize product knowledge to explain mortgage conditions and required documentation to clients
• Recommend improvements to business processes to enhance operational efficiency and collaborate with peers on client inquiries
• Take accountability for resolving client issues and ensuring a positive client experience

What is Required (Qualifications)

• Demonstrated experience in mortgages, preferably with mortgage underwriting experience
• Strong problem-solving skills with the ability to communicate detailed information effectively
• Ability to embrace and adapt to change in a fast-paced environment
• Proven track record of collaboration and teamwork
• Commitment to the company's values of trust, teamwork, and accountability

How to Stand Out (Preferred Qualifications)

• Experience in a call center or client service environment
• Familiarity with CIBC mortgage products and policies
• Strong analytical skills to interpret data and trends

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