Remote Mortgage Advice Specialist (12 Month Contract)

Canadian Imperial Bank of Commerce; Halifax; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Halifax is seeking a Mortgage Specialist to connect with clients for pre-approval mortgages. This role involves providing tailored mortgage solutions, delivering exceptional customer service, and collaborating to enhance client experiences. Ideal candidates will have mortgage experience and strong problem-solving skills, with a flexible work arrangement available.

Benefits

Competitive compensation package

Flexible work arrangement

Banking benefits and wellbeing support

Qualifications

• Experience in mortgages with the ability to offer options based on various client situations.
• Strong problem-solving skills and the ability to communicate complex information effectively.
• Flexibility to work during specified Contact Centre hours, including evenings and weekends.
• Ability to work independently in a private and quiet workspace.
• Legal eligibility to work in the specified location(s).

Responsibilities

• Make outgoing calls to connect with clients regarding pre-approval mortgages.
• Provide exceptional customer service by matching mortgage solutions to individual client needs.
• Utilize product knowledge to explain mortgage conditions and required documentation to clients.
• Collaborate with peers to enhance operational efficiency and improve client service.
• Take accountability for client issues and seek effective solutions to ensure a positive experience.

Skills

Experience in mortgages

Strong problem-solving skills

Effective communication

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Competitive compensation package including banking benefits and wellbeing support
• Flexible work arrangement with the possibility of remote work
• Supportive and inclusive work environment that values trust, teamwork, and accountability
• Chance to make a meaningful impact on client satisfaction and financial solutions

What to Expect (Job Responsibilities):

• Make outgoing calls to connect with clients regarding pre-approval mortgages and manage incoming inquiries
• Provide exceptional customer service by matching mortgage solutions to individual client needs
• Utilize product knowledge to explain mortgage conditions and required documentation to clients
• Collaborate with peers to enhance operational efficiency and improve client service
• Take accountability for client issues and seek effective solutions to ensure a positive experience

What is Required (Qualifications):

• Experience in mortgages with the ability to offer options based on various client situations
• Strong problem-solving skills and the ability to communicate complex information effectively
• Flexibility to work during specified Contact Centre hours, including evenings and weekends
• Ability to work independently in a private and quiet workspace
• Legal eligibility to work in the specified location(s)

How to Stand Out (Preferred Qualifications):

• Experience in mortgage underwriting
• Familiarity with external trends and developments related to mortgage products

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