Remote Mortgage Advice Specialist (12 Month Contract)

Canadian Imperial Bank of Commerce; Canada; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading financial services institution in Canada is seeking a candidate for a mortgage-related client support role. You will manage client inquiries, provide tailored mortgage solutions, and enhance operational efficiency through teamwork. The ideal candidate has experience in the mortgage industry, strong communication skills, and the ability to adapt to change. This position offers opportunities for remote work and career advancement.

Benefits

Competitive compensation

Access to wellbeing support

Career advancement opportunities

Qualifications

• Experience in the mortgage industry with the ability to offer options based on diverse client situations.
• Strong communication skills to convey detailed information effectively.
• Ability to embrace change and adapt to evolving work processes.

Responsibilities

• Make outgoing calls to clients regarding mortgage inquiries.
• Solve client issues by offering tailored mortgage solutions.
• Maintain and apply knowledge of mortgage products to assist clients.

Skills

Experience in the mortgage industry

Strong communication skills

Ability to embrace change

Team collaboration

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity

• Competitive compensation and personalized recognition programs
• Opportunity for career advancement within a dynamic and inclusive work environment
• Flexibility to work remotely while meeting specific requirements
• Access to wellbeing support and employee assistance programs
• Chance to make a meaningful impact on client satisfaction in the mortgage sector
• Engaging work culture that champions teamwork and accountability

What to Expect (Job Responsibilities)

• Make outgoing calls to clients regarding pre-approval mortgage inquiries and manage incoming calls to provide information
• Solve client issues by actively listening and offering tailored mortgage solutions
• Maintain and apply knowledge of mortgage products, conditions, and documentation to assist clients effectively
• Recommend process improvements to enhance operational efficiency and collaborate with team members to meet service level agreements
• Ensure thorough follow-up with clients and transition leads to sales representatives for closing

What is Required (Qualifications)

• Experience in the mortgage industry with the ability to offer options based on diverse client situations
• Strong communication skills to convey detailed information effectively
• Ability to embrace change and adapt to evolving work processes
• Proven experience in collaborating within a team to achieve collective goals
• Legally eligible to work in the specified location(s) with necessary permits

How to Stand Out (Preferred Qualifications)

• Previous experience in mortgage underwriting is an asset
• Familiarity with mortgage products and current market trends

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