Remote Mixed-Method Research Specialist II (* Canada Remote Only *)

Sorenson Communications, LLC; Abbotsford; À distance; CAD 85 000 - 110 000; Plein temps

Résumé du poste

Sorenson Communications, LLC is seeking a Mixed-Methods Research Specialist II to shape AI-powered sign language products, integrating user experience, behavioral data, and model evaluation into a unified learning system. You will influence product decisions, model quality, and user trust for Deaf and Hard-of-hearing communities.

This role designs, implements, and manages research projects that combine qualitative and quantitative approaches, collecting and interpreting complex data to provide

Qualifications

• Requires strong skills in qualitative research (moderated + unmoderated).
• Experience in survey design and analysis.
• Background in basic behavioral or product analytics; experience with product metrics.

Responsabilités

• Translate product and model questions into actionable research plans — from discovery to evaluation.
• Design and run end-to-end mixed-methods research across multiple AI product workstreams.
• Study Deaf users’ experiences across real contexts using moderated and unmoderated methods.
• Define and apply frameworks for measuring interpretation quality and communication effectiveness.
• Create surveys and metrics to track over time and build recurring learning reports.
• Collaborate with Product and Engineering to define behavioral signals and instrumentation.
• Communicate findings clearly to drive product and model decisions.
• Maintain ethical, transparent research practices with participants.

Connaissances

Qualitative research

Quantitative research

Survey design

Data analysis

Cross-functional collaboration

Communication skills

ASL knowledge (a plus)

Formation

Bachelor's degree in related field

Description du poste

Job Summary

As a Mixed-Methods Research Specialist II, you will shape our AI-powered sign language products, from conception to how they learn from the real world — connecting user experience, behavioral data, and model evaluation into a unified learning system. Your work will directly influence product decisions, model quality, and user trust for Deaf and Hard-of-hearing communities.

This position designs, implements, and manages research projects that integrate both qualitative and quantitative methodologies. This role involves collecting, analyzing, and interpreting complex data to provide comprehensive insights.

Essential Duties and Responsibilities

• Translate ambiguous product and model questions into clear, actionable research plans — spanning discovery, concept testing, and experience evaluation
• Design and execute end-to-end mixed-methods research across multiple AI product workstreams
• Study how Deaf users experience communication across real contexts using both moderated and unmoderated methods
• Partner cross-functionally to define what “good” looks like — contributing to evolving frameworks for measuring interpretation quality and communication effectiveness
• Design surveys and experience metrics that can be tracked over time and establish recurring reporting that accumulates learning, not one-off studies
• Define behavioral signals and instrumentation requirements in partnership with Product and Engineering
• Maintain research practices that are respectful, transparent, and meaningful to participants
• Communicate findings clearly through focused, decision-driving deliverables
• Set up feedback systems and tracking cadence for newly launched features; ensure insights continuously inform product and model decisions
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum 4 Year / Bachelors Degree in a related field

Experience

6 Years of applied research experience in product or technology environments with a strong background in qualitative research (moderated + unmoderated), survey design and analysis, and basic behavioral or product analytics

Knowledge, Skills, and Abilities

• Ability to work across methods and select the right approach for the problem at hand
• Experience developing and working with product and experience metrics
• Comfort building lightweight measurement systems (tracking, dashboards, reporting)
• Strong storytelling and communication skills
• Curious, collaborative, structured, and action-oriented
• Comfortable working in ambiguity and early-stage environments
• Focused on impact — not just output
• Experience working with communities where trust and cultural sensitivity matter
• Strong commitment to inclusive and ethical research practices
• ASL proficiency is a strong plus, but not required; if not fluent, must demonstrate strong judgment in working with interpreters and ensure full communication access in all research activities