Remote Medical Software Support Specialist

Medfar; Burnaby; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare technology company located in Burnaby is seeking a Customer Support Associate to assist users of their software. The role entails responding to calls and emails, addressing technical issues, and guiding users in software operation. Candidates should be fluent in English and have experience in client-facing roles. This full-time position offers a dynamic work environment with opportunities for personal and professional growth, generous benefits, and flexibility to work either at home or in the office.

Benefits

Generous group insurance coverage

Three weeks’ vacation

$1500 for professional development

Dynamic and multicultural work environment

Flexibility in work location

Qualifications

• Fluent in English, both verbally and in writing.
• Experience in client-facing roles, in support, call center, sales or similar roles.
• Technology savvy, with the ability to learn and effectively use new technological tools.
• Knowledge of the medical system in BC.
• Willingness to work full-time.
• Willing to prove themselves by being resourceful and finding solutions.
• Committed to continuous growth and learning.
• Reside and have legal authorization to work in Canada.

Responsibilities

• Respond to technical calls and emails from software users.
• Define, analyze and solve technical problems related to the software.
• Support users in the use of software modules.
• Advise and guide users in the operation and configuration of their electronic environment.
• Participate in the development of technical documents.
• Document incident tickets and interventions in our tracking software.
• Contribute to the functional evolution of the software.

Skills

Fluent in English

Client-facing experience

Technology savvy

Knowledge of medical system in BC

Resourceful problem-solving

Commitment to growth

Job description

A leading healthcare technology company located in Burnaby is seeking a Customer Support Associate to assist users of their software. The role entails responding to calls and emails, addressing technical issues, and guiding users in software operation. Candidates should be fluent in English and have experience in client-facing roles. This full-time position offers a dynamic work environment with opportunities for personal and professional growth, generous benefits, and flexibility to work either at home or in the office.