Remote Live Chat Agent Support

Ruhl Construction; Vancouver; Remote; CAD 35,000 - 50,000; Full time

Job summary

A construction firm is seeking a live chat agent to assist customers via online chat, handle inquiries, and resolve issues in real-time. Responsibilities include engaging with customers, understanding products and services, and multitasking effectively. The ideal candidate will have customer service experience and be familiar with chat software. This position is located in Vancouver, Canada.

Qualifications

• Experience in customer service or support roles.
• Strong multitasking and communication skills are essential.
• Familiarity with chat software and CRM tools is preferred.

Responsibilities

• Engage with customers via live chat to answer questions and resolve issues.
• Develop a thorough understanding of products and services.
• Manage multiple chat conversations simultaneously.

Job description

A live chat agent job description involves assisting customers via online chat, handling inquiries, and resolving issues in real-time by multitasking and maintaining a professional tone. Responsibilities include understanding products/services, using chat software, documenting interactions, and identifying opportunities for upselling.

• Customer interaction: Engage with customers via live chat to answer questions, provide information, and resolve problems promptly and professionally.

• Product/service knowledge: Develop a thorough understanding of company products and services to provide accurate and comprehensive support.

• Multitasking: Manage multiple chat conversations simultaneously while ensuring each customer receives timely responses.

• System use: Utilize chat support software and CRM tools to manage conversations and maintain detailed records of customer interactions.
• Feedback and reporting: Provide feedback on common customer issues or suggestions for process improvement and report technical issues.