Remote Live Chat Agent (Flexible Shifts)

GSR Group; Toronto; Remote; CAD 45,000 - 60,000; Full time

Job summary

A restaurant franchise operation is seeking a Live Chat Agent to provide exceptional online customer support. You will assist customers with inquiries about menu items, orders, and more, while embodying a customer-first mindset. The ideal candidate has excellent written communication skills and 12+ years in customer service. This remote position offers flexible shifts and competitive compensation.

Benefits

Competitive hourly rate or salary

Performance-based incentives

Paid time off

Health insurance

Retirement benefits

Comprehensive training

Qualifications

• Minimum of 12 years of experience in customer service, preferably in a digital support environment.
• Proficiency in typing (minimum 40-50 WPM with high accuracy).
• Basic understanding of customer service metrics such as CSAT, response time, and resolution rate.

Responsibilities

• Respond promptly to customer inquiries through live chat.
• Provide accurate information about products, services, and promotions.
• Guide customers through technical troubleshooting steps as needed.

Skills

Exceptional written communication skills

Ability to multitask

Strong attention to detail

Positive attitude

Emotional intelligence

Education

High school diploma or equivalent

College degree in communications or related field

Tools

Zendesk

Intercom

HubSpot

Freshdesk

Job description

A restaurant franchise operation is seeking a Live Chat Agent to provide exceptional online customer support. You will assist customers with inquiries about menu items, orders, and more, while embodying a customer-first mindset. The ideal candidate has excellent written communication skills and 12+ years in customer service. This remote position offers flexible shifts and competitive compensation.