Remote Linux Support Engineer - Open Source & Cloud

Canonical; Sherbrooke; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading open source software provider is seeking an Associate Support Engineer to provide technical support leveraging Ubuntu. This remote role requires knowledge in Linux troubleshooting and strong communication skills. You will handle customer cases, contribute to knowledge base articles, and participate in team sprints twice yearly. Ideal candidates will have an undergraduate degree in a technical field and a passion for learning.

Benefits

Personal learning and development budget

Annual compensation review

Opportunity to travel to new locations

Employee Assistance Programme

Qualifications

• Exceptional academic track record from both high school and university.
• Confidence to respectfully speak up and share ideas.
• Ability to learn quickly and thrive under pressure.

Responsibilities

• Provide technical support for customers leveraging Ubuntu and open source products.
• Manage cases from problem qualification to resolution.
• Contribute to knowledge base articles and maintain existing ones.

Skills

Linux troubleshooting

Networking

Programming fundamentals

Strong English communication skills

Education

Undergraduate degree in a technical subject

Tools

KVM

VMWare

Virtual Box

Job description

A leading open source software provider is seeking an Associate Support Engineer to provide technical support leveraging Ubuntu. This remote role requires knowledge in Linux troubleshooting and strong communication skills. You will handle customer cases, contribute to knowledge base articles, and participate in team sprints twice yearly. Ideal candidates will have an undergraduate degree in a technical field and a passion for learning.