Remote Junior Support Specialist - Grow in SaaS

Paddle; Toronto; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading payment infrastructure provider is seeking a customer support representative in Toronto. This remote role involves resolving customer queries and improving service processes. Ideal candidates have up to 2 years of experience in customer support and excellent communication skills. Join a diverse team with opportunities for growth and various benefits including unlimited holidays and personal development support.

Benefits

Unlimited holidays

Stock options

Private healthcare

Annual learning fund

Qualifications

• 0-2 years experience in a customer support, customer service, or customer-centric role.
• Eager to transition into your first customer-focused position.
• Comfortable working remotely and organized in communication.

Responsibilities

• Respond to and resolve queries from our customer's customers via email.
• Escalate complex queries to the appropriate channels.
• Continuously improve your knowledge of Paddle products.

Skills

Customer support

Proficient English speaker

Organized communication

Investigative mindset

Tools

Zendesk

Job description

A leading payment infrastructure provider is seeking a customer support representative in Toronto. This remote role involves resolving customer queries and improving service processes. Ideal candidates have up to 2 years of experience in customer support and excellent communication skills. Join a diverse team with opportunities for growth and various benefits including unlimited holidays and personal development support.