Remote Janitorial Services Quality Assurance Specialist

Placements24; Kimberley; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Remote work from any location

Professional development

Job summary

Placements24 is seeking a Remote Janitorial Services Quality Assurance Specialist to develop and implement QA protocols across client sites nationwide. The role focuses on analyzing performance data, conducting virtual inspections, and providing actionable feedback to improve service quality.

The ideal candidate has at least 3 years in QA, strong janitorial knowledge, excellent data interpretation skills, and the ability to work independently from a home office.

Qualifications

• Minimum 3 years in quality assurance or related role with janitorial/facilities management experience.
• Knowledge of janitorial best practices, cleaning standards, and health & safety protocols.
• Excellent analytical and problem-solving skills; ability to interpret data.
• Proficient with MS Office and QA software; able to use video conferencing.
• Strong written and verbal communication; independent work style.
• Highly organized with strong time management.
• Self-disciplined and detail-oriented.
• Experience developing training materials is a plus.
• Reliable home office setup and internet connection.

Responsibilities

• Develop, implement, and refine QA programs for janitorial services.
• Analyze performance data and inspection reports to identify trends.
• Conduct virtual inspections of client sites via photos and videos.
• Create detailed QA reports highlighting non-compliance and corrective actions.
• Develop training materials for on-site staff.
• Collaborate with regional managers to ensure consistent QA standards.
• Stay current with industry best practices and regulatory requirements.
• Maintain accurate records of all QA activities.
• Provide expert consultation to operations on quality matters.
• Support continuous improvement of service delivery model.

Skills

Quality assurance

Data analysis

Remote communication

MS Office

QA software

Attention to detail

Tools

QA software

Video conferencing

Job description

About the Role

Our client, a national facilities management provider with a distributed workforce, is seeking a highly detail-oriented Remote Janitorial Services Quality Assurance Specialist. This fully remote position is crucial for maintaining and improving the quality of janitorial services delivered across various client sites nationwide. The specialist will be responsible for developing and implementing QA protocols, analyzing performance data, conducting virtual inspections, reviewing reports from on-site staff, and providing actionable feedback to improve service delivery. The ideal candidate will have a strong understanding of janitorial best practices, exceptional analytical skills, and the ability to work independently with minimal supervision. This is an exciting opportunity for a QA professional to leverage technology and drive standards in cleaning services from a remote setting, ensuring consistency and excellence across all locations.

Key Responsibilities

• Develop, implement, and refine comprehensive quality assurance programs for janitorial services.
• Analyze performance data, client feedback, and inspection reports to identify trends and areas for improvement.
• Conduct virtual inspections and reviews of client sites using submitted photos, videos, and data.
• Create detailed reports on QA findings, highlighting non-compliance issues and recommending corrective actions.
• Develop training materials and guidelines for on-site cleaning staff to enhance service quality and adherence to standards.
• Collaborate with regional managers and site supervisors to ensure consistent implementation of QA standards.
• Stay current with industry best practices, cleaning technologies, and regulatory requirements.
• Maintain accurate and organized records of all QA activities and findings.
• Provide expert consultation and support to operational teams on quality-related matters.
• Contribute to the continuous improvement of the company's service delivery model.

Requirements

• Minimum of 3 years of experience in quality assurance, quality control, or a related role, with a strong background in janitorial or facilities management services.
• Demonstrated understanding of janitorial best practices, cleaning standards, and health & safety protocols.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Proficiency in using digital tools for data analysis, reporting, and virtual communication (e.g., MS Office Suite, QA software, video conferencing).
• Strong written and verbal communication skills, with the ability to provide clear and constructive feedback remotely.
• High level of self-discipline, organization, and time management skills to work effectively in a remote environment.
• Detail-oriented with a commitment to accuracy and thoroughness.
• Ability to work independently and manage workload proactively.
• Experience developing training materials is a plus.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• Contractor role with a competitive annual rate equivalent to .
• Flexible working hours, enabling excellent work-life balance.
• Opportunity to work remotely from any location.
• Gain experience with a national company and contribute to its success.
• Professional development opportunities in quality assurance and facility management.
• Consistent contract duration with potential for renewal.