Remote ITSM Process Architect

Deloitte Canada; Toronto; Remote; CAD 69,000 - 114,000; Full time

Job summary

A leading professional services firm in Toronto seeks an ITSM Senior Analyst to enhance ITSM processes using tools like ServiceNow. The role involves designing, implementing, and optimizing IT processes, ensuring compliance, and collaborating with various teams. Candidates should possess strong analytical, communication, and ITIL knowledge with 5-8 years of relevant experience. A hybrid work model is offered.

Benefits

Competitive salary

Bonus program

Mental health support benefits

Flexible benefit spending account

Development and Innovation Days

Hybrid work structure

Qualifications

• 5-8 years of experience in IT Service Management or related governance roles.
• Deep understanding of ITIL principles and frameworks.
• Experience in process mapping and workflow design.

Responsibilities

• Analyze existing ITSM processes to identify inefficiencies.
• Design and implement new processes or optimize existing ones.
• Monitor adherence to established processes and recommend corrective actions.

Skills

IT Service Management

ITIL principles

ServiceNow

Analytical skills

Communication skills

Stakeholder management

Process mapping

Automation tools

Machine learning

Education

Relevant bachelor's degree

Tools

ServiceNow

Job description

A leading professional services firm in Toronto seeks an ITSM Senior Analyst to enhance ITSM processes using tools like ServiceNow. The role involves designing, implementing, and optimizing IT processes, ensuring compliance, and collaborating with various teams. Candidates should possess strong analytical, communication, and ITIL knowledge with 5-8 years of relevant experience. A hybrid work model is offered.