Remote Italian-Speaking Tech Support Advisor

Concentrix; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global technology and services leader is seeking a Customer Advisor to assist viewers via phone and chat, providing support on account inquiries and technical issues. Ideal candidates are proficient in Italian and fluent in English, with a passion for the entertainment industry. This role offers full-time with competitive salary and performance bonuses, along with remote work options in Portugal.

Benefits

Competitive salary

Performance bonus

Full paid training

Career development programs

Qualifications

• Native or proficient in Italian and fluent in English.
• Passionate about the entertainment and media industry.
• Demonstrate excellent communication skills coupled with empathy.

Responsibilities

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide account and application support to viewers.
• Provide technical support and troubleshooting.

Skills

Proficient in Italian (C2)

Fluent in English (B2)

Excellent communication skills

Familiarity with digital streaming services

Job description

A global technology and services leader is seeking a Customer Advisor to assist viewers via phone and chat, providing support on account inquiries and technical issues. Ideal candidates are proficient in Italian and fluent in English, with a passion for the entertainment industry. This role offers full-time with competitive salary and performance bonuses, along with remote work options in Portugal.