Remote IT Support Technician

Cancomm Contracting Ltd; Abbotsford; Remote; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications firm is seeking a user support technician to provide remote support from Abbotsford, BC. In this permanent and full-time role, you will report on system performance, assist users, and train them in troubleshooting. Candidates should have a College/CEGEP education and 2-3 years of relevant experience. The ideal candidate will possess strong client focus, efficient interpersonal skills, and the ability to multitask. Work arrangements include early morning to evening shifts.

Qualifications

• 2 years to less than 3 years of experience in a technical support role.
• Ability to research and implement solutions from user guides and technical manuals.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with their computers.
• Provide advice and training to users in response to identified difficulties.
• Collect and maintain a problems and solutions log for technical support.

Skills

Client focus

Efficient interpersonal skills

Organized

Team player

Ability to multitask

Education

College/CEGEP

Job description

A telecommunications firm is seeking a user support technician to provide remote support from Abbotsford, BC. In this permanent and full-time role, you will report on system performance, assist users, and train them in troubleshooting. Candidates should have a College/CEGEP education and 2-3 years of relevant experience. The ideal candidate will possess strong client focus, efficient interpersonal skills, and the ability to multitask. Work arrangements include early morning to evening shifts.