Remote IT Support Specialist — Troubleshoot, Enable, Grow

Mashreq Bank; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A multi-national company is seeking an IT Support Specialist to ensure IT systems run smoothly and provide technical support. Responsibilities include troubleshooting issues, maintaining systems, and assisting onboarding and offboarding processes. Ideal candidates have a Bachelor’s in Computer Science and relevant experience. Join us for a competitive salary, remote work flexibility, and a collaborative work culture.

Benefits

Competitive salary package

Remote work flexibility

Paid time off

Health insurance allowance

Professional training support

Qualifications

• 1–3 years of experience in IT support or technical assistance role.
• Strong understanding of common office applications.
• Familiarity with cybersecurity principles.

Responsibilities

• Provide first-level support to end-users.
• Diagnose and troubleshoot technical problems.
• Maintain user accounts and security protocols.

Skills

Helpdesk support

Troubleshooting

Windows and macOS

Remote support tools

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science

Tools

Microsoft 365

Google Workspace

Job description

A multi-national company is seeking an IT Support Specialist to ensure IT systems run smoothly and provide technical support. Responsibilities include troubleshooting issues, maintaining systems, and assisting onboarding and offboarding processes. Ideal candidates have a Bachelor’s in Computer Science and relevant experience. Join us for a competitive salary, remote work flexibility, and a collaborative work culture.