Remote IT Support Desk Technician — Growth Path

Powergroup Resources; Vancouver; Remote; CAD 55,000 - 65,000; Full time

Job summary

A leading tech support firm is seeking a Level 1 Support Desk Technician to provide first-level support for various technology systems. Responsibilities include IT support, client communication, and troubleshooting both remotely and at client sites. Candidates should have relevant technical experience and a degree in computer science. A valid driver's license is required. This position offers a salary range of $55,000 - $65,000 based on experience with additional benefits.

Benefits

Health, vision, and dental benefits

Performance based incentives

Full on the job training & support

Qualifications

• 3-5+ years of Technical Support/MSP or related help desk experience.
• Advanced understanding of operating systems and network systems.
• Valid Class 5 driver's license with reliable transportation required.

Responsibilities

• Provide IT Support for technical issues involving core business applications.
• Commute to clients for troubleshooting and periodic meetings.
• Monitor remote management system alerts and respond through service tickets.

Skills

Customer-care skills

Diagnostic skills

Interpersonal skills

Technical awareness

Education

Degree/Diploma in computer science or related field

Tools

ConnectWise

Job description

A leading tech support firm is seeking a Level 1 Support Desk Technician to provide first-level support for various technology systems. Responsibilities include IT support, client communication, and troubleshooting both remotely and at client sites. Candidates should have relevant technical experience and a degree in computer science. A valid driver's license is required. This position offers a salary range of $55,000 - $65,000 based on experience with additional benefits.