Remote IT Help Desk Tech - Bilingual FR/EN

twiceasnice Recruiting; Canada; Remote; CAD 50,000 - 60,000; Full time

Job summary

A dedicated recruitment agency is seeking an Intermediate IT Help Desk Support Technician to provide remote support across Canada. Responsibilities include resolving support tickets and troubleshooting various issues. Candidates should have a strong foundation in IT support and be bilingual in English and French. This role offers an opportunity for professional growth in a dynamic environment with great benefits.

Benefits

Medical Insurance (60% paid after 4 months)

Vacation

Paid Sick Days

Certification Reimbursement

Online Training Courses Available

Qualifications

• 2+ years of help desk or IT support experience required.
• Schedule flexibility based on business needs of 24/7 team is required.
• Experience with troubleshooting hardware and software issues.

Responsibilities

• Respond to and resolve support tickets via phone, email, and remote tools.
• Support desktops, laptops, printers, mobile devices, and VPN issues.
• Document troubleshooting steps and solutions in the ticketing system.

Skills

Bilingual fluency in English and French

Proficiency with ticketing systems

Strong problem-solving skills

Understanding of networking concepts

Education

Training in Computer Science, IT Support or related field

Tools

Microsoft O365

Active Directory

Job description

A dedicated recruitment agency is seeking an Intermediate IT Help Desk Support Technician to provide remote support across Canada. Responsibilities include resolving support tickets and troubleshooting various issues. Candidates should have a strong foundation in IT support and be bilingual in English and French. This role offers an opportunity for professional growth in a dynamic environment with great benefits.