Remote Insurance Advisor – Customer Care & Renewals

Western Financial Group; Victoria; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance brokerage is seeking an Insurance Advisor in Victoria, BC to provide exceptional customer service in a dynamic environment. The ideal candidate will have a Level 2 General Insurance License, with 2-3 years in sales or customer service. Responsibilities include managing incoming calls, ensuring low wait times, and optimizing sales opportunities. This full-time role offers a salary range of $50,000 to $70,000, along with comprehensive benefits.

Benefits

3 weeks vacation

14 wellness days

100% employer-paid group benefits

Qualifications

• 2-3 years in a sales or customer service role.
• Professional experience building rapport with customers over the phone and through email.
• Previous Insurance or Call Centre experience is an asset.

Responsibilities

• Manage incoming call queues and maintain low wait times.
• Answer customer inquiries striving for one touch resolution.
• Optimize sales opportunities in each call.

Skills

Customer Service

Sales Experience

Time Management

Direct Sales

Quality Assurance

Education

Level 2 General Insurance License

Job description

A leading insurance brokerage is seeking an Insurance Advisor in Victoria, BC to provide exceptional customer service in a dynamic environment. The ideal candidate will have a Level 2 General Insurance License, with 2-3 years in sales or customer service. Responsibilities include managing incoming calls, ensuring low wait times, and optimizing sales opportunities. This full-time role offers a salary range of $50,000 to $70,000, along with comprehensive benefits.