Remote Inbound Payroll Support Specialist (Multilingual)

Harte Hanks; New Brunswick; Remote; CAD 35,000 - 45,000; Full time

Job summary

Harte Hanks is seeking a remote Inbound Service Representative to offer exceptional support for ADP payroll services. The ideal candidate will possess strong customer service skills, multitasking abilities, and analytical thinking, which are essential for navigating complex inquiries and providing resolutions swiftly. This role offers the flexibility of remote work, growth opportunities in a dynamic team, and ensures all interactions are documented accurately.

Benefits

100% Remote Work

Equipment provided: Laptop, second monitor, headset, mouse, keyboard

Growth opportunities

Qualifications

• Strong customer service and de-escalation skills.
• Ability to handle high call and chat volumes.
• Must communicate fluently in English and Quebecois.

Responsibilities

• Handle customer inquiries via phone, chat, and email.
• Document inquiries, troubleshooting steps, and resolutions.
• Follow escalation procedures as needed.

Skills

Customer service

Analytical thinking

Problem-solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

CRM

Job description

Harte Hanks is seeking a remote Inbound Service Representative to offer exceptional support for ADP payroll services. The ideal candidate will possess strong customer service skills, multitasking abilities, and analytical thinking, which are essential for navigating complex inquiries and providing resolutions swiftly. This role offers the flexibility of remote work, growth opportunities in a dynamic team, and ensures all interactions are documented accurately.