Remote Inbound Contact Centre Manager

Canadian Imperial Bank of Commerce; Quebec; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian bank is seeking a Manager for their Contact Centre to lead a high-performing team, ensuring superior client experiences and operational excellence. This remote position requires a caring leader, fluent in both French and English, with a commitment to performance management and team development. Join a culture that emphasizes trust, teamwork, and accountability, and enjoy a competitive salary alongside robust benefits.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Vacation offering

Wellbeing support

Employee share purchase plan

Qualifications

• Empowered leader who motivates high-performing teams.
• Fluent in French and English to serve diverse clients.
• Ability to work independently in a remote environment.

Responsibilities

• Lead and develop a diverse team to achieve business objectives.
• Foster a client-first culture with strong relationship management.
• Oversee daily operations and ensure compliance standards.

Skills

Call Center

Client Service

Coaching

Customer Experience (CX)

Inbound Calls

People Management

Quality Assurance (QA) Standards

Work Collaboratively

Education

Canadian Securities Course (CSC)

Conduct and Practices Handbook (CPH)

Wealth Management Essentials (WME)

Job description

A leading Canadian bank is seeking a Manager for their Contact Centre to lead a high-performing team, ensuring superior client experiences and operational excellence. This remote position requires a caring leader, fluent in both French and English, with a commitment to performance management and team development. Join a culture that emphasizes trust, teamwork, and accountability, and enjoy a competitive salary alongside robust benefits.