Remote Inbound Banking Support Specialist

Canadian Imperial Bank of Commerce; Regina; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading bank in Canada seeks a customer-focused professional to serve as the first point of contact for clients. The role involves addressing banking inquiries, providing exceptional service, and resolving issues efficiently. Candidates should have strong communication skills, availability for flexible hours, and familiarity with banking products. This position offers competitive salary, comprehensive benefits, and a supportive work culture.

Benefits

Competitive salary and incentive pay

Comprehensive benefits program

Flexible remote work arrangements

Paid time off for personal growth

Qualifications

• Availability to work flexible hours, including evenings and weekends.
• Legally eligible to work in the specified location.

Responsibilities

• Serve as the first point of contact for clients.
• Engage with clients to provide exceptional customer experiences.
• Resolve client issues efficiently.
• Maintain in-depth knowledge of banking products to recommend options.
• Collaborate with internal departments to assist clients.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Ability to work independently

Familiarity with banking products

Bilingual abilities

Tools

MS Office

Job description

A leading bank in Canada seeks a customer-focused professional to serve as the first point of contact for clients. The role involves addressing banking inquiries, providing exceptional service, and resolving issues efficiently. Candidates should have strong communication skills, availability for flexible hours, and familiarity with banking products. This position offers competitive salary, comprehensive benefits, and a supportive work culture.