Remote Implementation & Onboarding Specialist

GlobalVision; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking an Implementation Specialist based in Montreal. The role involves ensuring successful onboarding and ongoing customer support across both hardware and software products. Candidates should have strong interpersonal skills, experience in technical support, and be bilingual in English and French. This position is primarily remote, providing flexibility with occasional travel for training sessions.

Benefits

Flexible work environment

Paid time off management

Profit-sharing opportunities

Qualifications

• 2-4 years in customer-facing roles and 1-3 years in technical support.
• Advanced knowledge of software installation/management.
• Able to work primarily in EST time zone.

Responsibilities

• Collaborate on customer onboarding for a seamless experience.
• Conduct training sessions and respond to support inquiries.
• Participate in internal projects focused on process improvements.

Skills

Strong interpersonal skills

Customer-facing experience

Technical support experience

Bilingual in English and French

Written communication skills

Tools

CRM software

Java programming

Windows OS

Office Suite

Job description

A technology solutions company is seeking an Implementation Specialist based in Montreal. The role involves ensuring successful onboarding and ongoing customer support across both hardware and software products. Candidates should have strong interpersonal skills, experience in technical support, and be bilingual in English and French. This position is primarily remote, providing flexibility with occasional travel for training sessions.