Remote Home Care Coordination Specialist

Kindred Home Care; Halifax Regional Municipality, Toronto, Halifax; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A caring home support service in Halifax is seeking a Care Support team member to handle communication, scheduling, and customer support. The ideal candidate has secondary education, 2+ years experience in customer service, and excellent communication skills. This remote role requires someone adaptable to a dynamic environment and willing to work on call every other weekend. Join a company dedicated to diversity and personal growth with ambitious goals.

Qualifications

• 2+ years of clerical and customer contact experience.
• Ability to work remotely with minimal supervision.
• Experience in scheduling would be beneficial.

Responsibilities

• Coordinate and plan daily scheduling for urgent coverage requirements.
• Effectively communicate with staff, clients, and families about scheduling challenges.
• Manage a high volume of phone calls, emails, and system tasks.

Skills

Critical thinking

Organizational skills

Communication skills

Interpersonal skills

Customer service

Problem-solving

Education

Secondary school education or equivalent

Tools

Salesforce

Various technologies

Job description

A caring home support service in Halifax is seeking a Care Support team member to handle communication, scheduling, and customer support. The ideal candidate has secondary education, 2+ years experience in customer service, and excellent communication skills. This remote role requires someone adaptable to a dynamic environment and willing to work on call every other weekend. Join a company dedicated to diversity and personal growth with ambitious goals.