Remote Healthcare Support Specialist (Bilingual EN/FR)

Teladoc Health; Lévis; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading telehealth provider in Lévis is seeking a Tier 1 Patient and Member Support Representative. This role involves managing customer inquiries through various communication channels while ensuring high levels of satisfaction. Candidates must demonstrate empathy, organization, and communicate effectively in both English and French. This position offers flexible hours and a starting wage of $24 CAD per hour.

Qualifications

• Exceptional empathy, demonstrating genuine understanding of members' needs.
• Adept at managing multiple competing priorities effectively.
• Ability to adapt to new processes in a fast-paced environment.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Ensure high customer satisfaction by addressing concerns professionally.
• Coordinate queues and provide information about services.

Skills

Exceptional empathy

Bilingual English and French

Organizational skills

Telephonic communication abilities

Problem-solving capabilities

Job description

A leading telehealth provider in Lévis is seeking a Tier 1 Patient and Member Support Representative. This role involves managing customer inquiries through various communication channels while ensuring high levels of satisfaction. Candidates must demonstrate empathy, organization, and communicate effectively in both English and French. This position offers flexible hours and a starting wage of $24 CAD per hour.