Remote Healthcare Navigator – Client Registration Pro

Fonemed; Gander; Remote; CAD 60,000 - 80,000; Full time

Job summary

A virtual healthcare company is seeking a Client Registration Assistant to work from home in Newfoundland and Labrador. The role requires managing patient calls related to health concerns, obtaining demographics, and directing callers to healthcare professionals. Excellent communication and customer service skills are essential. Starting pay is $17.50/hour with additional rates for night and weekend shifts.

Benefits

Work from home

Paid training

Performance incentives

Supportive team environment

Qualifications

• Minimum education level of a High School Diploma.
• Previous experience in customer service and/or a call center environment preferred.
• Must provide a clear criminal background check.

Responsibilities

• Obtain key demographic and health related information from patients.
• Direct callers to appropriate healthcare professionals.
• Monitor biometric alerts from patients.

Skills

Excellent communication skills

Customer service experience

Ability to handle upset patients

Calm demeanor

Empathetic and compassionate approach

Education

High School Diploma

Office administration or medical office administration certificate

Tools

Computer (PC preferred)

USB Headset

High-speed Internet

Job description

A virtual healthcare company is seeking a Client Registration Assistant to work from home in Newfoundland and Labrador. The role requires managing patient calls related to health concerns, obtaining demographics, and directing callers to healthcare professionals. Excellent communication and customer service skills are essential. Starting pay is $17.50/hour with additional rates for night and weekend shifts.