Remote French-English Customer Account Specialist II

TD; Canada; Remote; CAD 47,000 - 67,000; Full time

Job summary

A major financial institution in Ottawa is seeking a Customer Assistance representative to resolve financial difficulties for customers. This role involves delivering exceptional service through inbound and outbound calls, requiring bilingualism and strong listening skills. Candidates should have a High School Diploma and demonstrate flexibility and the ability to multitask. Training will be provided, with a start date of January 5, 2026.

Benefits

Regular colleague development conversations

Competitive benefits plan

Mentoring programs

Qualifications

• Must display a high professional manner.
• Ability to navigate through computer systems with speed.
• Flexibility and a positive attitude in challenging situations.

Responsibilities

• Deliver outstanding customer service via calls.
• Resolve customer inquiries efficiently.
• Participate in ongoing training and coaching.

Skills

Bilingual (French/English)

Exceptional listening skills

Time-management skills

Digital literacy

Ability to multitask

Education

High School Diploma or equivalent

Job description

A major financial institution in Ottawa is seeking a Customer Assistance representative to resolve financial difficulties for customers. This role involves delivering exceptional service through inbound and outbound calls, requiring bilingualism and strong listening skills. Candidates should have a High School Diploma and demonstrate flexibility and the ability to multitask. Training will be provided, with a start date of January 5, 2026.