Remote Fraud & Risk Analyst — Growth, Incentives & Benefits

Manulife; Alberta; Remote; CAD 70,000 - 85,000; Full time

Job summary

A leading financial services firm in Canada is seeking an individual for a role focused on detecting and preventing fraudulent activities. Responsibilities include assisting clients with fraud-related inquiries and collaborating with financial institutions. Candidates should have strong customer service skills and analytical abilities. This position offers a salary up to $84,500 CAD and a flexible remote work environment.

Benefits

Salary up to $84,500 CAD

Incentive programs tied to performance

Flexible remote work environment

Comprehensive benefits package including health, dental, vision

Support for career growth and development

Inclusive workplace culture

Qualifications

• Experience in fraud or risk roles within banks or financial institutions is preferred.
• Strong customer service skills and experience are essential.
• Excellent analytical, problem-solving, and decision-making abilities.

Responsibilities

• Detect and prevent fraudulent activities within the bank's portfolio of deposit accounts.
• Assist clients over the phone with fraud-related issues and inquiries.
• Collaborate with financial institutions to validate suspicious deposits.

Skills

Customer service skills

Analytical abilities

Problem-solving skills

Decision-making abilities

Independence in task management

Tools

Proactive Risk Manager (PRM)

Interac Admin tool

Job description

A leading financial services firm in Canada is seeking an individual for a role focused on detecting and preventing fraudulent activities. Responsibilities include assisting clients with fraud-related inquiries and collaborating with financial institutions. Candidates should have strong customer service skills and analytical abilities. This position offers a salary up to $84,500 CAD and a flexible remote work environment.