Remote-First Senior Manager, Global Customer Success & Growth

Acuity Insights; Halifax; Remote; CAD 125,000 - 135,000; Full time

Job summary

A leading educational technology company is looking for a Senior Manager, Customer Success to lead their Assessments team. This fully remote role requires a strategist adept at building relationships and managing growth. You will oversee platform migrations, ensure client satisfaction, and drive revenue retention. Ideal candidates should have strong leadership skills and experience in customer success with a global perspective. Offering a competitive salary between $125,000 and $135,000 CAD.

Benefits

Transparent compensation with bonuses

Annual learning budget

Stock options

Flexible work from anywhere

Self-directed vacation

Health and dental coverage

Parental leave support

Qualifications

• Experience guiding teams through transformation with empathy and accountability.
• Proven track record of revenue protection and client relationship building.
• Ability to develop and implement scalable systems for growth.

Responsibilities

• Lead the Assessments CS team and manage growth strategies.
• Ensure successful platform migration with minimal disruption.
• Establish trusted executive partnerships and influence decision-making.

Skills

Strategic ownership

Commercial leadership

Cross-functional influence

Change stewardship

Global perspective

People-centric leadership

Job description

A leading educational technology company is looking for a Senior Manager, Customer Success to lead their Assessments team. This fully remote role requires a strategist adept at building relationships and managing growth. You will oversee platform migrations, ensure client satisfaction, and drive revenue retention. Ideal candidates should have strong leadership skills and experience in customer success with a global perspective. Offering a competitive salary between $125,000 and $135,000 CAD.