Remote Experts en impôts

Bilinguallink; Saint-Hyacinthe; Remote; CAD 53,000 - 72,000; Full time

Job summary

Intuit is seeking a remote, seasonal Tax Professional in Canada to help customers complete their taxes using TurboTax products. You will provide expert guidance, review returns for accuracy, and ensure compliant filings while delivering a high-quality customer experience.

Required are 3+ years of tax prep experience, 125+ returns per season, and bilingual English/French. Strong communication, problem solving, and knowledge of federal/provincial rules are essential for success.

Qualifications

• 3+ years of paid professional tax preparation experience with professional software.
• At least 125 tax returns prepared per season for the last 3 years.
• Experience with federal and provincial returns for individuals, including student, pension, self-employed, rental, investments, and foreign income.
• Experience preparing and filing E2E personal returns and ability to explain tax guidance clearly.
• Strong knowledge of tax concepts, problem solving and communication skills.
• Proficient in Windows and mobile platforms and G Suite apps.

Responsibilities

• Provide tax guidance for personal returns in a remote, seasonal, customer-facing role.
• Collaborate with customers to prepare or review returns to ensure accuracy and compliance.
• Research and troubleshoot tax questions; respond to customers in writing and verbally.
• Deliver a Full Service experience to prepare, review and file returns with tax agencies when needed.
• Research regulations to maximize the customer’s refund and tax outcomes.

Skills

Tax prep

Customer service

Bilingual EN/FR

Communication

Windows / G Suite

Tools

Tax software

Job description

Company Description

Jobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Intuit

Job Description

Overview

Ready for a new seasonal opportunity with the #1 tax software company in Canada?

If you have experience as a tax professional, are highly motivated and have excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies” lists.

What you’ll bring

• Minimum 3+ years’ paid professional tax preparation experience, using professional tax preparation software
• Minimum of 125 tax returns prepared, per tax season for the last 3 years
• Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
• Experience preparing & filing E2E customer personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
• Working knowledge of tax laws and tax concepts, superior critical thinking, and problem- solving skills
• Highly technical and comfortable with Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
• Excellent written and verbal communication skills
• Flexibility in availability/schedule
• Bilingual proficiency (English and French, read/write and speak) is considered an asset
• Experience preparing Quebec tax (TP1) returns considered an asset
• Experience providing support in a contact center environment is considered an asset

For internal use: tst CAN bl

How you will lead

• Provide tax guidance for personal tax returns in a remote, seasonal and customer facing position
• Collaborate with customers to prepare or review their tax return to ensure the return is compliant and accurate, by providing tax guidance and/or tax preparation services
• Research and troubleshoot tax questions; communicate directly with customers by answering specific tax questions (written & oral)
• Provide a Full Service experience to prepare, review and file customers returns with the CRA and/or assist customers as they prepare their own tax return with tax advice, tax preparation and guidance on required documents for the CRA
• Research tax regulations to provide accurate advice on how to maximize customer’s tax return
• Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your in-depth tax knowledge and expertise
• Proactively seek out and deliver the right answer for each customer by utilizing and government websites, professional resources, and team expertise and translating into everyday language for customers
• Apply defined practices, procedures and company policies to troubleshoot and resolve customer inquiries

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $25.50 – 34.50, BC $25.50 – 34.50, Nova Scotia $25.50 – 34.50. This position will be eligible for a cash bonus, in accordance with our applicable plans and programs (see more about our compensation and benefits atIntuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.