Remote EMR Support Team Lead

WELL Health Technologies Corp; Toronto; Remote; CAD 70,000 - 80,000; Full time

Job summary

A leading healthcare technology firm is seeking a Customer Support Team Lead to manage a team of support analysts. Responsibilities include overseeing performance, coaching team members, and collaborating with cross-functional departments. The ideal candidate has over 5 years in customer support, with at least 2 in a supervisory role, and a strong understanding of EMR systems. This position offers a salary range of $70,000 - $80,000 CAD.

Benefits

Competitive salary

Diversity and inclusion initiatives

Certified Great Place to Work®

Qualifications

• 5+ years in customer or technical support, 2+ years in a supervisory role.
• Strong understanding of EMR systems and healthcare terminology.
• Proficiency with support ticketing systems.

Responsibilities

• Oversee a team of technical support analysts.
• Monitor performance and coach team members.
• Collaborate with other departments for customer inquiries.

Skills

Customer support

Technical support

Team Leadership

EMR systems understanding

Communication skills

Problem-solving

Tools

Zendesk

Jira

Job description

A leading healthcare technology firm is seeking a Customer Support Team Lead to manage a team of support analysts. Responsibilities include overseeing performance, coaching team members, and collaborating with cross-functional departments. The ideal candidate has over 5 years in customer support, with at least 2 in a supervisory role, and a strong understanding of EMR systems. This position offers a salary range of $70,000 - $80,000 CAD.