Remote-Eligible Customer Success Manager: Onboarding & Renewals

Sandbox Industries Inc.; Vancouver; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading Earth observation company in Vancouver is seeking a Customer Success Manager to enhance customer engagement and ensure product adoption. The role involves onboarding and training customers, managing relationships, and driving revenue expansion through upselling. The ideal candidate has over 5 years of experience in technology markets, particularly in customer success, and is proficient in project management tools like Jira. Competitive compensation and a hybrid work model are offered.

Benefits

Competitive compensation

Full benefits

Flexible time off

Company subsidized lunches

Work from home opportunities

Qualifications

• 5+ years of experience in customer success in technology markets or AI.
• Track record of delivering results in customer engagement.

Responsibilities

• Act as the main point of contact for customers.
• Lead customer onboarding and training.
• Monitor customer usage and engagement.

Skills

Fluent in spoken and written English

Excellent presentation and communication skills

Proactive communicator

Organizational skills

Ability to work in a target-driven environment

Education

Bachelor's Degree

Tools

Jira

Job description

A leading Earth observation company in Vancouver is seeking a Customer Success Manager to enhance customer engagement and ensure product adoption. The role involves onboarding and training customers, managing relationships, and driving revenue expansion through upselling. The ideal candidate has over 5 years of experience in technology markets, particularly in customer success, and is proficient in project management tools like Jira. Competitive compensation and a hybrid work model are offered.