Remote Dutch E-Commerce Advisor – Brand Experience

Concentrix; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading customer service company is seeking an E-Commerce Advisor to support brands like Timberland and Vans. Responsibilities include communicating with customers through various channels, ensuring satisfaction, and improving service processes. Ideal candidates are proficient in Dutch and English and have prior customer service experience. This full-time role offers competitive salary and various benefits, along with flexible working hours.

Benefits

Competitive salary with performance-based bonuses

Quarterly brand discount

Health and Life Insurance

Transport allowance

Professional Development programs

Qualifications

• Must be proficient in Dutch and English, both verbal and written.
• Ability to deliver outstanding customer service.
• Experience in a customer service environment is preferred.

Responsibilities

• Communicating with customers to provide exceptional service.
• Building rapport with customers for inquiries.
• Managing customer queries and discussing new products.
• Identifying process improvements to enhance sales and service.
• Updating systems with relevant information.

Skills

Proficient in Dutch

Proficient in English

Excellent computer literacy

Previous customer service experience

Education

High-school or University degree

Job description

A leading customer service company is seeking an E-Commerce Advisor to support brands like Timberland and Vans. Responsibilities include communicating with customers through various channels, ensuring satisfaction, and improving service processes. Ideal candidates are proficient in Dutch and English and have prior customer service experience. This full-time role offers competitive salary and various benefits, along with flexible working hours.