Remote Donor Care Specialist for Impactful Fundraising

Canadian Cancer Society; Prince George; Remote; CAD 48,000; Full time

Job summary

A national cancer charity is seeking a Donor Care Representative to provide exceptional customer service and support fundraising initiatives. The role focuses on engaging with past donors and ensuring an outstanding experience while processing donations. The ideal candidate should possess strong communication skills, attention to detail, and have a background in customer service. This remote position offers a competitive salary and benefits.

Benefits

Competitive salary

Health insurance

Paid parental leave

Family sick time

Qualifications

• Completion of related post-secondary education or equivalent combination of education and experience.
• Strong interpersonal skills to ensure donor satisfaction.
• Fluent English; bilingualism in French is an asset.

Responsibilities

• Provide exceptional customer service via phone to past donors.
• Support outbound inquiries related to processing donations.
• Process donations accurately using internal CRM systems.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Interpersonal skills

Attention to detail

Education

Related post-secondary education

Tools

MS Office

Salesforce

Online fundraising software

Job description

A national cancer charity is seeking a Donor Care Representative to provide exceptional customer service and support fundraising initiatives. The role focuses on engaging with past donors and ensuring an outstanding experience while processing donations. The ideal candidate should possess strong communication skills, attention to detail, and have a background in customer service. This remote position offers a competitive salary and benefits.