Remote Documentation & Knowledge Base Associate

BCE; Saint-Hyacinthe; Remote; CAD 100,000 - 125,000; Full time

Job summary

A top telecommunications company in Saint-Hyacinthe is seeking an Associate to manage documentation and internal information libraries. The role involves analyzing feedback, ensuring compliance with documentation standards, and guiding internal partners. Candidates should possess strong analytical skills, be proficient in English, and have adequate French knowledge if in Quebec. This full-time position offers flexibility with remote work options.

Benefits

Comprehensive compensation package

Medical, dental, and vision benefits

35% discount on services

Qualifications

• Ability to establish and maintain credibility in convincing internal partners.
• Promote documentation quality and tool to users.
• Prioritize requests by determining time and cost.

Responsibilities

• Maintain and update documentation and information library.
• Analyze feedback and complaints from internal partners.
• Ensure compliance with corporate documentation standards.

Skills

Analysis

Documentation Standards

Communication in English

Knowledge of French (for Quebec)

Job description

A top telecommunications company in Saint-Hyacinthe is seeking an Associate to manage documentation and internal information libraries. The role involves analyzing feedback, ensuring compliance with documentation standards, and guiding internal partners. Candidates should possess strong analytical skills, be proficient in English, and have adequate French knowledge if in Quebec. This full-time position offers flexibility with remote work options.