Remote Director of AI-Driven Service Delivery

Jonas Software; Toronto; Remote; CAD 140,000 - 160,000; Full time

Job summary

A leading software solutions provider is seeking a Director of Service Delivery in Canada. The ideal candidate will have 10+ years in global IT service delivery and experience leveraging AI to enhance service operations. Responsibilities include overseeing production support, leading teams, and driving continuous improvement initiatives. Join a company that serves over 60,000 clients worldwide and focuses on technology innovation and customer service.

Qualifications

• 10+ years in global IT service delivery, including leadership experience.
• Hands-on experience with intelligent automation or AI-enabled ITSM platforms.
• Strong executive presence to relate technical insights to business.

Responsibilities

• Define and execute the global service delivery strategy.
• Provide oversight for incident management and end-user computing.
• Lead and develop service delivery teams and manage vendor relationships.

Skills

Leadership

AI and automation knowledge

Communication skills

Incident management

Collaboration

Education

ITIL Expert/Managing Professional or equivalent

PMP or equivalent

Tools

Jira Service Management

PagerDuty

Datadog

Job description

A leading software solutions provider is seeking a Director of Service Delivery in Canada. The ideal candidate will have 10+ years in global IT service delivery and experience leveraging AI to enhance service operations. Responsibilities include overseeing production support, leading teams, and driving continuous improvement initiatives. Join a company that serves over 60,000 clients worldwide and focuses on technology innovation and customer service.