Remote Director, Customer Experience & CX Transformation

Farber Group; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

A reputable financial services firm in Canada is seeking a Director of Customer Experience to lead the transformation of customer journeys. This role involves developing innovative strategies that enhance customer satisfaction and engagement. The ideal candidate has over 10 years of experience in customer experience management and strong leadership skills. The position offers a remote working option and the chance to make a meaningful impact on clients' financial lives.

Benefits

Inclusive and diverse workplace

Employee recognition programs

Commitment to professional development

Qualifications

• 10+ years of progressive experience in customer experience, including at least 5 years in leadership.
• Proven success in driving digital modernization and CX transformation initiatives.
• Effective communication with stakeholders across all levels.

Responsibilities

• Hire, lead, coach, and motivate a growing CX team.
• Develop and execute a holistic customer experience strategy.
• Collaborate with various teams to design seamless customer experiences.

Skills

Customer experience management

Data analysis

Digital transformation

Project management

Leadership

Job description

A reputable financial services firm in Canada is seeking a Director of Customer Experience to lead the transformation of customer journeys. This role involves developing innovative strategies that enhance customer satisfaction and engagement. The ideal candidate has over 10 years of experience in customer experience management and strong leadership skills. The position offers a remote working option and the chance to make a meaningful impact on clients' financial lives.