Remote Desktop Support Manager - Lead Field Services

NTT; Prince George; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global innovator in business technology services is seeking a Desktop Support Manager to oversee a large team in Prince George, British Columbia. The ideal candidate has extensive experience in desktop support and leadership, along with strong communication skills. This role offers opportunities for remote work and collaboration with health authorities to enhance service delivery. Leadership of a team and ensuring performance metrics are critical for success in this position.

Qualifications

• 8-10 years’ experience with desktop/software support and hardware.
• Managed a team of 10+ personnel.
• 5 years of managerial experience required.

Responsibilities

• Supervise a large team of technical support specialists.
• Ensure SLAs are met in the area of responsibility.
• Manage hiring process and team performance.

Skills

Desktop support

Software support

Hardware troubleshooting

Leadership

Communication

Tools

ITIL

Job description

A global innovator in business technology services is seeking a Desktop Support Manager to oversee a large team in Prince George, British Columbia. The ideal candidate has extensive experience in desktop support and leadership, along with strong communication skills. This role offers opportunities for remote work and collaboration with health authorities to enhance service delivery. Leadership of a team and ensuring performance metrics are critical for success in this position.