Remote CX Leader: Drive World-Class Customer Experience

American Income Life; Winnipeg; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading life insurance company in Winnipeg is looking for a Customer Experience Manager to enhance customer satisfaction and drive engagement. The ideal candidate will have experience in customer service leadership, strong analytical skills, and a passion for exceptional service. This role offers a competitive benefits package and opportunities for professional growth in a supportive environment.

Benefits

Competitive reward and benefits package

Opportunities for professional growth

Supportive work environment

Qualifications

• Proven experience in a customer experience or customer service leadership role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement customer experience strategies aligned with company goals.
• Analyze customer feedback to drive initiatives enhancing customer satisfaction.
• Collaborate with marketing, sales, and product teams for a cohesive journey.

Skills

Analytical skills

Communication

Interpersonal skills

Project management

Customer-centric mindset

Tools

CRM software

Customer service tools

Job description

A leading life insurance company in Winnipeg is looking for a Customer Experience Manager to enhance customer satisfaction and drive engagement. The ideal candidate will have experience in customer service leadership, strong analytical skills, and a passion for exceptional service. This role offers a competitive benefits package and opportunities for professional growth in a supportive environment.