Remote CX Associate — Part-Time with Growth Path in FinTech

Origin; Canada; Remote; CAD 60,000 - 80,000; Part time

Job summary

A financial technology startup is seeking a Part-Time Customer Experience Associate to ensure a positive experience for users and planners. Responsibilities include providing support through multiple channels, adhering to service agreements, and identifying trends for user experience enhancements. Candidates should have strong communication skills and a background in customer support. This role offers pathways for career growth and operates in a remote-first setting with flexible hours.

Benefits

Meaningful equity package

Unlimited DPTO

Remote-first culture

Wellness stipend

Mental wellness program

Qualifications

• At least 2-3 years of experience in a support or customer-facing role.
• Passion for helping people and a positive, can-do attitude.
• Ability to diagnose and resolve customer issues effectively.

Responsibilities

• Provide exceptional email, chat and phone support to our members and planners.
• Ensure adherence to our Service Level Agreements (SLAs).
• Identify trends and issues to enhance the user experience.

Skills

Strong verbal and written communication skills

Problem-Solving

Customer support experience

Technical proficiency with SaaS

Positive can-do attitude

Education

Bachelor's degree or equivalent experience in business or finance

Tools

Zendesk

Job description

A financial technology startup is seeking a Part-Time Customer Experience Associate to ensure a positive experience for users and planners. Responsibilities include providing support through multiple channels, adhering to service agreements, and identifying trends for user experience enhancements. Candidates should have strong communication skills and a background in customer support. This role offers pathways for career growth and operates in a remote-first setting with flexible hours.