Remote Customer Support Specialist: Solve Problems

Loopio; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

A progressive SaaS company is seeking a Customer Support Specialist to join their remote team. In this role, you'll respond to support tickets and assist customers with troubleshooting. Candidates should have at least 1 year of experience in a customer-facing role with a passion for helping others. The position offers flexible working hours and a supportive work culture focused on learning and growth.

Benefits

Health and wellness benefits

Remote work setup support

Flexible co-working locations

Qualifications

• 1 year experience in a customer-facing role at a SaaS software company.
• Strong desire and passion for helping and supporting others.
• Excellent written and verbal communication skills.

Responsibilities

• Provide personalized assistance to all Loopio users by responding to support tickets.
• Reproduce issues and debug them as necessary.
• Deliver viable workarounds and solutions for customers.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Technical Savvy

Tools

Zendesk

Jira

Job description

A progressive SaaS company is seeking a Customer Support Specialist to join their remote team. In this role, you'll respond to support tickets and assist customers with troubleshooting. Candidates should have at least 1 year of experience in a customer-facing role with a passion for helping others. The position offers flexible working hours and a supportive work culture focused on learning and growth.